Refund policy

PetNest Refund & Returns Policy

At PetNest, we want you and your pet to be completely happy with your purchase. Please read our policy below.

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original packaging. For hygiene and safety reasons, we cannot accept returns on items that have been used, chewed, or opened.

To initiate a return, please contact us at [your email] with your order number and reason for return. Once your return is received and inspected at our warehouse, we will process your refund within 5–7 business days.

Defective or Damaged Items If your item arrives defective or damaged, please contact us within 7 days of delivery with photos of the damage. PetNest will cover return shipping costs for defective or damaged items and will offer a full refund or replacement at your choice.

Late or Lost Deliveries If your order has not arrived within 35 days of your shipping confirmation, you are entitled to a full refund. In this case, no return is required — simply contact us and we will process your refund promptly.

Refund Processing Refunds are issued to your original payment method within 5–7 business days of approval. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Contact everdrudolph@gmail.com.